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Total quality management a. is the control of quality in all areas of the organization, not just production. b. refers to quality control in not

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Total quality management a. is the control of quality in all areas of the organization, not just production. b. refers to quality control in not only the production of the firm's products, but also to quality control of all suppliers. c. refers to the control of quality in all functional areas of the firm. d. requires adoption of concurrent engineering principles in product design

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