Total Quality Management Quiz #1 ESSAY (10 points each) Instructions: Respond to the following essay questions in detail. Type your responses in a separate Word document. Make sure that you include your name at the beginning of your Word Document. Make sure you reference and site your textbook and resources that you use to answer the essay questions. 1. What is performance excellence? 2. What are the points organizations have to look into beyond product orientation to ensure service quality? 3. How is empowerment related to employee engagement? 4. Illustrate four differences between TQ and agency theory. 5. Contrast total quality (TQ) and Six Sigma. 6. Provide some examples of the financial applications of Six Sigma