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Total quality management (TQM) emphasises: the responsibility of the quality control staff to identify and solve all quality-related problems. a system where strong managers are

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Total quality management (TQM) emphasises: the responsibility of the quality control staff to identify and solve all quality-related problems. a system where strong managers are the only decision makers. a process where mostly the quality control department gets involved. a commitment to quality that goes beyond internal company issues to suppliers and customer

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