Total Quality Management (TQM) emphasizes: a) Reducing employee involvement b) Increasing defects c) Continuous improvement d) Minimizing customer feedback e) Maximizing rework

The 5S methodology focuses on: a) Increasing waste b) Reducing process speed c) Improving workplace organization d) Maximizing defects e) Ignoring safety protocols

Which inventory management technique involves ordering a fixed quantity of items each time an order is placed? a) Economic Order Quantity (EOQ) b) Material Requirements Planning (MRP) c) Just-in-Time (JIT) d) ABC analysis e) Capacity planning

The critical path in a project network diagram represents: a) The shortest path through the project b) The longest path through the project c) The path with the most activities d) The path with the lowest cost e) The path with the least risk

What does the term "bottleneck" refer to in operations management? a) A type of product defect b) An area of excessive employee satisfaction c) A stage in a process that limits the overall capacity d) A type of employee training program e) A marketing strategy

Which production process focuses on producing unique, one-of-a-kind products? a) Mass production b) Batch production c) Job production d) Continuous production e) Repetitive production

The Six Sigma methodology aims to: a) Increase process variability b) Reduce process efficiency c) Minimize customer satisfaction d) Improve process quality by reducing defects e) Maximize lead times

Which forecasting method involves gathering opinions from multiple experts to make predictions? a) Time series analysis b) Delphi method c) Moving average d) Exponential smoothing e) Regression analysis

A Kanban system is used to: a) Maintain excess inventory b) Schedule employee vacations c) Regulate the flow of work in a process d) Automate quality control e) Forecast demand

What does the term "lead time" refer to in operations management? a) The time it takes for an employee to complete a task b) The time it takes to process customer complaints c) The time it takes to order and receive materials d) The time it takes to conduct employee training e) The time it takes to prepare financial reports

Which type of layout arranges workstations in a U-shape, allowing for flexibility and efficient communication? a) Process layout b) Product layout c) Cellular layout d) Fixed-position layout e) Line layout

Statistical Process Control (SPC) involves: a) Ignoring variations in processes b) Monitoring and controlling processes to maintain quality c) Maximizing production speed d) Eliminating all variations in processes e) Reducing employee involvement

Which quality management tool is used to identify the most significant issues in a process by plotting them on a graph? a) Control chart b) Ishikawa diagram (Fishbone diagram) c) Scatter plot d) Flowchart e) Histogram

In operations management, "capacity" refers to: a) The amount of money a company can make b) The number of employees in a company c) The maximum output a process can achieve in a given time d) The number of products in inventory e) The number of customer orders received

The Theory of Constraints (TOC) focuses on: a) Maximizing production without regard to efficiency b) Identifying and managing bottlenecks in processes c) Minimizing employee engagement d) Ignoring quality control measures e) Reducing customer satisfaction

Which type of inventory includes raw materials, components, and subassemblies? a) Finished goods inventory b) Work-in-progress inventory c) Safety stock inventory d) Cycle stock inventory e) Raw materials inventory

A Pareto chart is used to: a) Plot the flow of processes in a production line b) Display the distribution of defects in a process c) Organize employee training sessions d) Forecast future demand e) Calculate economic order quantity

The PDCA cycle (Plan-Do-Check-Act) is a continuous improvement framework introduced by: a) Frederick Taylor b) Peter Drucker c) Joseph Juran d) W. Edwards Deming e) Henry Ford

Which concept refers to the production of goods only when they are needed and in the quantities needed? a) Mass production b) Lean manufacturing c) Six Sigma d) Total Quality Management (TQM) e) Enterprise Resource Planning (ERP)

Which type of inventory is held as a buffer to mitigate uncertainties in supply and demand? a) Cycle stock inventory b) Safety stock inventory c) Anticipation stock inventory d) Perpetual stock inventory e) Just-in-Time (JIT) inventory

Which quality management principle emphasizes the need for constant and continuous improvement? a) Customer focus b) Leadership c) Involvement of people d) Process approach e) Continual improvement

Which technique is used to assign tasks and responsibilities to specific employees in a project? a) PERT analysis b) Gantt chart c) Fishbone diagram d) ABC analysis e) Pareto analysis

Which approach seeks to optimize a process by identifying and eliminating unnecessary steps? a) Business process reengineering b) Business process outsourcing c) Business process integration d) Business process offshoring e) Business process segmentation

The term "kaizen" is closely associated with: a) Quality circles b) Employee turnover c) Union negotiations d) Automation e) Continuous improvement

Which scheduling technique focuses on minimizing the makespan, i.e., the time it takes to complete a set of tasks? a) Critical Path Method (CPM) b) Program Evaluation and Review Technique (PERT) c) Heijunka d) Shortest Job First (SJF) e) First-Come-First-Served (FCFS)

Which of the following is a key feature of the Agile methodology? a) Rigid planning and documentation b) Emphasis on contract negotiation c) Focus on adhering to a fixed project scope d) Iterative and incremental development e) Traditional hierarchical management structure

Which strategy focuses on reducing the number of suppliers to improve the efficiency of supply chain management? a) Diversification strategy b) Outsourcing strategy c) Single sourcing strategy d) Supplier segmentation strategy e) Offshoring strategy

Which technique is used to analyze the relationship between two variables and predict future values? a) Time series analysis b) Regression analysis c) Exponential smoothing d) Delphi method e) Forecasting simulation

Which of the following is a key principle of the Theory of Constraints (TOC)? a) Maximize individual task efficiency b) Focus on optimizing local performance measures c) Identify and exploit bottlenecks to improve overall performance d) Minimize process flexibility e) Ignore constraints to maximize creativity

The term "reorder point" in inventory management refers to: a) The point at which the inventory level reaches zero b) The point at which an order for new inventory should be placed c) The point at which inventory losses are calculated d) The point at which defective items are removed from inventory e) The point at which inventory is counted and reconciled

Which of the following is a primary goal of capacity planning? a) Maximizing employee turnover b) Minimizing production speed c) Matching production capacity with demand d) Maximizing safety stock inventory e) Ignoring lead times

What does the term "SWOT analysis" stand for? a) Strengths, Weaknesses, Opportunities, Threats b) Sales, Workflows, Objectives, Trends c) Strategies, Workflows, Objectives, Targets d) Success, Weaknesses, Opportunities, Threats e) Strengths, Workflows, Opportunities, Trends

Which quality management tool helps identify potential causes of defects by visualizing their relationships? a) Flowchart b) Histogram c) Control chart d) Scatter plot e) Pareto chart

Which scheduling method uses a list of tasks, their durations, and dependencies to determine the project timeline? a) Heijunka b) Line balancing c) Critical Path Method (CPM) d) 5S methodology e) Failure Mode and Effects Analysis (FMEA)

The term "single-minute exchange of die" (SMED) refers to: a) A lean manufacturing technique to reduce setup times b) A quality control method for detecting defects c) A safety protocol in manufacturing d) A scheduling technique for project management e) An inventory management strategy

What does the acronym ERP stand for in operations management? a) Efficient Resource Planning b) Effective Risk Prevention c) Enterprise Resource Planning d) Essential Revenue Promotion e) Enforced Regulation Protocol

Which of the following is an example of a qualitative forecasting technique? a) Moving average b) Exponential smoothing c) Delphi method d) Time series analysis e) Regression analysis

Which concept aims to balance the workload across workstations to eliminate bottlenecks and improve efficiency? a) Heijunka b) Kanban c) Poka-yoke d) Value stream mapping e) Andon system

Which of the following is a characteristic of a well-defined process? a) High levels of uncertainty b) Frequent changes in requirements c) Lack of standardized procedures d) Predictable and consistent outcomes e) Frequent process bottlenecks

What is the primary purpose of a control chart in quality management? a) To track changes in market demand b) To monitor process stability and identify variations c) To assess employee performance d) To determine pricing strategies e) To analyze competitors' products

What is the primary focus of a value stream map? a) Identifying and eliminating waste in a process b) Maximizing production speed c) Minimizing employee turnover d) Determining optimal pricing strategies e) Analyzing financial performance

Which concept involves dividing production into smaller tasks and assigning them to specialized workers? a) Job enrichment b) Division of labor c) Cross-functional teams d) Participative management e) Empowerment

What is the key advantage of using a balanced scorecard in performance measurement? a) Focusing solely on financial metrics b) Ignoring customer feedback c) Incorporating a balanced view of various performance dimensions d) Relying solely on subjective evaluations e) Focusing on short-term goals

The term "value" in Lean thinking refers to: a) The monetary worth of a product b) The cost of production c) Any activity that doesn't add value to the customer d) The time it takes to complete a task e) The number of employees in the organization

Which type of forecasting method uses historical data to predict future values by identifying trends and patterns? a) Delphi method b) Qualitative forecasting c) Time series analysis d) Regression analysis e) Exponential smoothing

Which of the following is a characteristic of a well-designed product layout? a) High levels of flexibility b) Customization of products c) High product variety d) Efficient use of resources e) Frequent process bottlenecks

What does the term "quality control" refer to in operations management? a) Maximizing defects in products b) The process of preventing all errors and defects c) The process of monitoring and correcting quality issues in production d) The process of minimizing customer satisfaction e) The process of ignoring product specifications