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Total Quality Management (TQM) emphasizes continuous and incremental improvements of processes that are in control, but reengineering is about radical discontinuous change through process innovation
Total Quality Management (TQM) emphasizes continuous and incremental improvements of processes that are in control, but reengineering is about radical discontinuous change through process innovation
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Foundations Of Operations Management
Authors: Larry P. Ritzman, Lee J. Krajewski, Manoj K. Malhotra, Robert D. Klassen
4th Canadian Edition
978-0133251661, 0133251667
