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Total Quality Management (TQM) emphasizes continuous and incremental improvements of processes that are in control, but reengineering is about radical discontinuous change through process innovation
Total Quality Management (TQM) emphasizes continuous and incremental improvements of processes that are in control, but reengineering is about radical discontinuous change through process innovation
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OM6 operations supply chain management
Authors: David Alan Collier, James R. Evans
6th edition
1305664795, 978-1305888210, 1305888219, 978-1305664791
