TPS, Lean operations, Quality: suppose that we manage a 5-step service process. Each step operates independently of

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TPS, Lean operations, Quality: suppose that we manage a 5-step service process. Each step operates independently of the others. Each step must operate correctly to produce a service result that is satisfactory to our customers. We sample the performance of each step, and find that each of them operates correctly about 95% of the time. What is the probability that a customer who visits three times will find our service satisfactory on all 3 visits

Posted Date: Jun 22, 2024 12:02 AM

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TPS, Lean operations, Quality: suppose that we manage a 5-step service process. Each step operates independently of

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