TQM assignment 1

Question1

Identify the option which describes the BEST way of communicating change management to employees. (i) Communicate directly to supervisors; (ii) Communicate through memos and e-mails; (iii) Communicate relative performance; (iv) Report them to HR. Choose the option with the correct response.

Select one:

a.(i); (iii)

b.(iv) only

c.(ii); (iii)

d.(i); (iv)

Question2

Which of these is the benefit of needs assessment?

Select one:

a.Assessment makes training department more accountable

b.Increased overtime working

c.Higher training costs

d.Loss of business

Question3

Identify the option that is NOT a constituency on the structure and functioning of NEDLAC.

Select one:

a.Government

b.The organisation

c.Labour

d.Business

Question4

__________ refers to the learning opportunities designed to help employees grow.

Select one:

a.Education

b.All of the given options

c.Development

d.Training

Question5

Which one of the following is not the element of quality of work life?

Select one:

a.Safe and healthy condition

b.Authority to do things your way

c.Legalised labour relations

d.Sufficient and fair compensation

Question6

________is the process of receiving and welcoming an employee when he first joins a company and giving him the basic information he needs to settle down and start the work.

Select one:

a.Induction

b.Profiling

c.Absenteeism

d.Placement

Question7

A planned process to modify attitude, knowledge or skill behaviour through learning experience to achieve effective performance in an activity or range of activities is referred to as ____

Select one:

a.moulding

b.testing

c.tutoring

d.training

Question8

Which of the following is a benefit of employee training?

Select one:

a.Helps people identify with organisational goals

b.Provides a good climate for learning, growth and co - ordination

c.None of the given options

d.Improves morale

Question9

The following training aims to provide broad training to enable the trainee to take up a wide variety of tasks within his field of specialisation

Select one:

a.All of the given options

b.Apprenticeship

c.On-the-job training

d.Demonstration

Question10

Responding to employees and involving them in decision making is referred to as_____.

Select one:

a.Autonomy

b.Pre-action

c.Empowerment

d.Quality of work life

Question11

Identify the element which is so essential in the cycle of improvements

Select one:

a.Need for improvement

b.Individual and process group responsibilities

c.Programmed learning

d.Define training objectives

Question12

Which of the given answers is a reason for employees NOT joining a union.

Select one:

a.The travel time to union branches

b.Family responsibility

c.Employer intimidation

d.Economies of scale

Question13

Identify the option that is NOT a characteristic of a trade union.

Select one:

a.Common goals

b.Voluntary association

c.Intermediary

d.Individual actions

Question14

The following is (are) the benefit(s) of training.

Select one:

a.Reduced accidents

b.Increased productivity

c.Reduced supervision

d.All of the given options

Question15

Training is more likely to be seen as a cost by those organizations employing what type of workers?

Select one:

a.Those employed in Japanese companies

b.Those employing higher skilled employees

c.Industries employing low skilled workers

d.Those working in the motor industries

Question16

Which of the following is a learning principle?

Select one:

a.Transfer of learning

b.All of the given options

c.Recognition of individual differences

d.Schedules of learning

Question17

Number of people needed to register a trade union

Select one:

a.six

b.seven

c.eight

d.ten

Question18

Identify the option which is NOT an element to job satisfaction.

Select one:

a.Learning opportunities

b.Freedom to work in one's own way

c.Nepotism

d.Suggesting new ways

Question19

The technique that is used to analyse, describe, display any process clearly, accurately and concisely is referred to as __________.

Select one:

a.organisational structure

b.process flowcharting

c.fish bone technique

d.procedure charting

Question20

Identify the option that DOES NOT determines the quality of work life.

Select one:

a.Unsafe and unhealthy work conditions

b.Sufficient and fair compensation

c.Security and continued growth

d.Development of human resources

Question21

Identify elements that create a negative QWL: I. Action designed to make work more intrinsically rewarding; II. Increase job dissatisfaction; III. Decreasing positive aspects of the job; IV. Initiatives directed at making the work environment boring; V. Job rotation and job enlargement

Select one:

a.II, III, IV

b.I, II, V

c.I, II, III

d.III, IV, V

Question22

______ helps organization reduce employee turnover and absenteeism.

Select one:

a.Training & development

b.Wage revision

c.Job design

d.All of the given options

Question23

________The degree to which a job or a position can meet the career anchor needs of individuals at various stages of career development.

Select one:

a.Quality of Work Life(QWL)

b.Quality Improvement Team(QIT)

c.Quality Circle

d.Process Quality Teams(PQT)

Question24

Majority of the disputes in industries is (are) related to the problem of -____________.

Select one:

a.All of the given options

b.Salaries

c.Wages

d.Benefits

Question25

Education and training are complementary and both involved __________ of talent and potential.

Select one:

a.Suppressment

b.Training

c.Development

d.Management