TQM (Total Quality Management) and SCM (Supply Chain Management)

TQM (Total Quality Management) and SCM (Supply Chain Management)

Integrated Supply Chain management (as seen from the two charts below - Internal and External integration) is an industry-wide integration of many parties/aspects - internal and external, customers and suppliers, processes and information, culture and value...etc. The Supply Chain Management is one of the most critical success factors that bring and sustain the corporations' competitive advantage. Companies like WalMart, Amazon, Dell...etc. are some successful supply chain management advocates and examples.

\fIntegrated Supply Chain Process Supplier's Distributor Wholesaler Retailers End Users Supplier Supplier Manufacturei Supply/Purchasing Management Operation Management Channel Distribution/ CRM / Demand Management Integrated Supply Chain Management ENABLING IT SYSTEMS/INFRASTRUCTURE STRATEGIC INTEGRATION & PARTNERSHIP / BUSINESS PROCESS RE-ENGINEERING