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Training Objective #1 Upon completion of this course, learners will be able to analyze and identify de-escalation techniques that would be effective in a customer

Training Objective #1 Upon completion of this course, learners will be able to analyze and identify de-escalation techniques that would be effective in a customer conflict when presented with a case study. Training Objective #2 Upon completion of this course, learners will be able to define and explain with examples attributes of an effective communicator versus an ineffective communicator

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