Training planning

Larry, a high school kid looking for a summer job, was hired as a cook at a nearby restaurant. Larry had no

experience working in kitchens, but the supervisor who hired him, explained that it wasn't necessary, because

they would train him.

On Larry's first day, he was paired with a Senior Line Cook by the name of Tyler. Tyler wasn't especially

thrilled with the idea of having to train a new guy on the busiest night of the week, and expressed his concerns

to the manager. "You're our most senior employee, so that makes you the most qualified person to do the

training." A frustrated Tyler didn't say much after that - and aside from giving Larry a nod of

acknowledgement, his only words to him were "watch, and stay out of my way."

By the time the main dinner rush hit, the entire kitchen line was bustling with activity and Tyler was doing his

best to call orders, time out bills, and cook all at the same time. As more and more orders came in, the stress

level in the kitchen had increased dramatically. It was at this point Tyler turned to Larry and barked, "I need

you to run to the fridge and get me more hamburger meat!" Afraid to ask any questions, Larry quickly turned to

look for the fridge, and as instructed, "ran" through the kitchen line to get more meat. A cook, unaware that

Larry was coming through, turned to put up a dish, and collided with Larry. He never heard him coming.

As a group, discuss some of the issues surrounding Larry's first day of training using the following topics:

1. Identify and list all the things that went wrong on Larry's first day.

2. When selecting an employee to do training, how much does seniority factor in on your decision, and why?

3. If an employee is good at their job, does that automatically make them a good trainer, and why?

5. As a group, come up with 5 top character traits you would look for in a qualified trainer.

6. When organising a new employee's training plan, what factors should you consider when scheduling the

shifts.

7. What is the KEY takeaway your group has learned from this case study?

Multiple choice task

16.Which of the following characterize a manager as being effective?

A) They use a minimum amount of resources for the amount of outputs produced.

B) They devote a large amount of time to planning.

C) They achieve their goals.

D) They interview, select, and train people who are most suitable to fill open jobs.

17. Which of the following characterize a manager as being efficient?

A) They use a minimum amount of resources for the amount of outputs produced.

B) The devote a large amount of time to planning

C) They achieve their goals.

D) They interview, select, and train people who are most suitable to fill open jobs.

5

18. Which management principle states that work should be divided so that each person will

perform a specialized portion?

A) division of work

B) chain of command

C) unity of direction

D) unity of command

19. What two major end results are managers seeking on a daily basis?

A) a product or service

B) management and efficiency

C) energy and utilities

D) facilities and equipment

20.In management, the various roles that managers are called on to perform are defined in

which process?

A) management process

B) executive process

C) business process

D) supervisory process

21. Which type of managers are responsible for reporting to middle managers?

A) employees

B) managers

C) executive managers

D) second level managers