TRAINNING AND DEVELOPMENT

1. You have seen in this course how technological changes have had a dramatic impact on employee's training and development. What are some new things concerning training implementation that we can do now that we could not do before? Give TWO (2) points to your answer. (6 marks) 2. What is role-play? Explain and provide ONE (1) example where role play can be used to train employees. (4 marks)