15. (8 points) In 2019 Franklin Company implemented a program to improve product quality. The quality program focused on training the managers responsible for the purchase of raw materials. The quality program also included training for direct labor assembly employees to improve skills in the manufacturing process. Selected 2020 and 2019 results for Franklin are as follows: Units Direct materials (pounds) Direct labor (hours) Cost of materials per pound Cost of direct labor per hour 2020 18,000 8,200 4,000 $ 3.75 $ 45.00 2019 15,000 6,800 3,500 $ 3.50 $ 42.00 a. Calculate the partial operational productivity of Direct Materials and Direct Labor for 2020 and 2019 (round answers to four decimals). b. Calculate the partial financial productivity of Direct Materials and Direct Labor for 2020 and 2019 (round answers to four decimals). C. Was Franklin's quality program effective? Support your answer with relevant insights (don't repeat calculation results) from your productivity analysis above