18. All the following are barriers to delegation with the exception of a. Setting goals that are aligned b. Managers set unattainable or impossible goals. c. Managers overemphasise quantitative or easily measured goals. d. Managers mistakenly reward ineffective goal setting. e. Managers fail to reward effective goal setting. 4 19. What is the result of maximum delegation? a. Decentralisation b. Democratisation c. Centralisation d. Industrialisation e. Departmentalisation 20. In decision-making, control of rewards, punishment and authority determining policy procedures for achieving goals lies with the leader. a. free style leadership style b. authoritarian leadership style c. democratic leadership style d. participative leadership style e. none of the above 21. Abraham Maslow's Hierarchy of Needs includes the following, except a. psychological needs. b. self-actualisation needs c. belongingness needs d. technological needs e. safety needs 22. All the following quantitative forecasting techniques make use of historical data, with exception of a. simple moving averages b. weighted moving averages c. causal modelling d. naive Approach e. exponential smoothing