39. Payless shoe stores is a chain of stores a. specialty b. convenience C. warehouse d. department 40. Your neighborhood grocer buys fresh shrimp from one wholesaler who carries only shelfish. This type of supplier is a wholesaler. a. specialty-service b. specialty-line c. limited service d. agent 41. How many steps are there in building a Social Media Plan, and what is Step 3 of the plan? a. 4; Establish social media objections b. 4; Implement and integrate the plan c. 5; Segment and target the social customer d. 5: Select social media tools. 42. Sentiment analysis is a measurement that uses technology to detect what human element in social media users? a. Mood. b. Opinions c. Beliefs. d. Key performance. 43. Numerical or verbal descriptions that usually result from measurements of some sort are known as a. frequency distribution b. software c. data d. statistics 44. One type of B2B model of E-Business focuses on a facilitating sales transactions between business. b. increases cost to customers. c. gaining the loyalty of individual buyers. d. eliminating higher costs of finished products