Balanced Scorecard and Corporate Social Responsibility 1. A. What are the four performance perspectives used in the balanced Scorecard? B. For each performance perspective above, list at least two strategic objectives. 2. A balanced Scorecard has the following performance metrics: Sales increase by region Sales order pipeline Market share Salesperson training hours Number of shipping errors Number of new customers New product development expenditures Relative to the metric "increase sales, which of these performance metrics are leading and which are lagging indicators