Chapter 6: Answer the following questions in paragraph form using one or more paragraphs to respond to the questions. - Explain the process of decision-making. - What are the two systems of decision-making? - What are the basic characteristics of managerial decision-making? - Which is the difference between reactive decision-making and reflective decision-making? - As a manager, describe how you would improve the quality of decision-making. is emotional intelligence needed to be part of the process