QUESTION 1 (36 Marks) a. The assessment of economy, efficiency and effectiveness should be part of the management process. Explain economy, efficiency and effectiveness in the university environment. [12 marks] b. Muzium Pendidikan Nasional in Universiti Pendidikan Sultan Idris has just opened it operation for visitors. Recommend two (2) ways of assessing it quality of services. [12 marks] c. Benchmarking is the process of studying industry or competitive practices, functions and products and finding ways to meet them or improve upon them. Explain two (2) advantages of benchmarking