Question 36 6 pts Expand the following acronyms: SPC OLAP UCL ERP DSS CMM Question 37 O pts Which statement is false?: a. For a process to be capable, the "spread" (i.e. variation) between the control limits must be greater than the "spread" between the specification limits. b. High quality is closely tied with profitability. c. Quality control and quality assurance are not synonyms. d. Some firms have offshore branches so that they can get tax benefits and/or make their products/services affordable to local markets at these offshore locations. Question 38 O pts Which statement(s) is (are) true? a. Queues can appear and disappear abruptly, and can defy logic b. It is good practice for a manager (who is supervising queues) to focus on the psychology of customers in the queue (e.g. keeping customers in the queue 'occupied or engaged' and/or informing customers about their expected wait time). c. If you first browse a series of web pages and then backup through those pages using the 'Back button, you are processing a LIFO queue. d. All of the above (i.e., a, b, and care true). Question 39 O pts In following a SPC process, assume that a process has both Cp and Cpk to be above 1.3. While performing sample inspections, which type of process variation must a manager attend to first? a. Common (also known as natural) cause variation. b. Assignable (also known as special) cause variation c. Neither a, nor b. d. Both a. and b. Question 40 O pts Which statement(s) is (are) false? a. According to the H.E.A.R.T. guidelines, a manager must not allow employees to fix "poor quality" related problems as they occur. O b. Malcolm Baldrige is an annual "Mr. Improvement Award" given in Japan to a government employee who introduces the best Poka-Yoke design for that year. C. Poka-Yoke helps identify gaps in SERVQUAL model. d. Poka-Yoke causes errors. e. a, b, c and d are false. Question 41 O pts Which statement(s) is(are) true? a. Gmail, and Linkedin are examples of a type of cloud service referred to as "Software as a Service! b. Microsoft Azure and Google App Engine are examples of a type of cloud service referred to as 'Platform as a Service! c. Google Calendar and Microsoft Outlook Calendar are examples of DSS. d. Both a and b are true, but c is false. e. a, b and care true. Question 42 O pts Which statement is true? a. In the past 200 years, U.S. has witnessed significant shifts in labor force - first from services to agriculture, and then from agriculture to manufacturing in that order, b. The Clark-Fisher hypothesis implies that as productivity increases in one sector, the labor force moves to another sector. c. Currently, manufacturing sector constitutes about 70-80% of the U.S. economy. d. The x-axis and y-axis in an activity diagram denote outcomes, and probability of those outcomes respectively. Which statement(s) is (are) true? a. Rolling a die in an empty room with closed doors and windows is an example of a deterministic process, because we do not allow random influences from outside the room to affect the process. b. Tossing a coin is an example of a deterministic process because the process is always the same irrespective of who tosses the coin. c. If a customer decides not to join a long queue, then in queuing terminology, we would say that the customer is 'balking: d. b and care true. e. a and b are true. Question 44 O pts Which statement(s) is/are true? a. A service blueprint delineates the front office activities from the back office activities. b. In most manufacturing organizations, an example of an external value chain linkage usually occurs between production and outbound logistics. c. Delaying the start times of activities in a critical path of a project flow diagram will not delay the project. d. Bargaining power of customers, bargaining power of suppliers and rivalry among existing competitors are three activities in Porter's Value Chain model. e. a and d are true. Question 45 O pts Which statement is true? a. The value chain configuration is best suited for Facebook and Linkedin. b. Michael Porter associates "broad" scope of competition with "focus" strategy. c. Amazon's Mechanical Turk (MTurk) can be used as an example to illustrate both the crowdsourcing concept and the value network configuration. d. With reference to Porter's value chain model, a sales person receiving customer orders is a typical example of inbound logistics. e. To be competitive, every manufacturing and service organization must adopt six sigma program principles in their Research and Development department. Question 46 O pts Which of the following statement(s) is (are) true? a. WebEx is Hewlett-Packard's high quality videoconferencing product and Halo is Microsoft's flagship videoconferencing product. O b. Telepresence from Cisco, and GoTo Meeting from Citrix are examples of virtual collaboration technologies. c. SharePoint from Microsoft and Google Docs from Google are examples of virtual collaboration technologies. O d. band care true statements, but a is false. e. a, b and care true statements