USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select your answers using C(customer), P (internal process), 7(innovation and growth), or F(financial). P ? 1. Employee satisfaction survey ratings 2. Percentage of waste recycled 3. Percentage of on-time departures 4. Net income 5. Employee diversity training sessions completed 6. Accidents or safety incidents per mile flown 7. On-time flight percentage 8. Cash flow from operations 9. Percentage of late flights 10. Cost of leasing airplanes 11. Percentage of ground crew trained 12. Lost baggage claims 13. Number of reports of mishandled or lost baggage 14. Operating cash flow C