USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select your answers using C(customer), P (internal process), 7(innovation and growth), or F(financial). 1. Number of reports of mishandled or lost baggage 2. Cash flow from operations 3. Percentage of waste recycled 4. Accidents or safety incidents per mile flown 5. Percentage of on-time departures 6. Revenue per passenger 7. Flight attendant training sessions attended 8. Time airplane is on ground between flights 9. On-time flight percentage 10. Return on investment 11. Employee satisfaction survey ratings 12. Airplane miles per gallon of fuel 13. Customer complaints 14. Cost of leasing airport gates