Travel arrangement problems Angelina Morganhouse is an administrative professional for a telecommunications company. Last week her supervisor, Elena Perez, asked her to make arrangements for Ms. Perez to go to Orlando for a meeting. Angelina obtained the necessary travel information from Ms. Perez and made the flight reservations. Ms. Perez requested a rental car for three days while in Florida and indicated she had three appointments scheduled. She gave Angelina the names and appointment times.

Angelina wrote out the meeting contact and flight information on a sheet of paper and gave it to Ms. Perez. Ms. Perez was not impressed with the itinerary's lack of detail: it didn't include the appointments, hotel, or rental car information. The itinerary was also barely legible.

When Ms. Perez arrived at the rental car office, she learned there was no record of her reservation. In fact, Angelina had forgotten to make rental car arrangements. Upon her return, Ms. Perez found her mail unsorted, unopened, and piled on her desk. There were also multiple voice messages on her office phone (which had not been forwarded to Angelina) making simple requests.

What should Angelina have done to ensure smooth and uneventful travel for Ms. Perez? What should Angelina have done while Ms. Perez was gone?