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Trey is interested in studying how race and gender influence the work experiences of call center employees. They connect with the President of a Customer
Trey is interested in studying how race and gender influence the work experiences of call center employees. They connect with the President of a Customer Service Center that gives help to people who experience poor internet connection. Trey thinks that even though race and gender are not directly seen in customer service interactions, they will nonetheless structure the organization of the workforce, interactions between customer service representatives and their employers, as well as interactions between customer service representatives and those calling in. The President introduces Trey to all of the employees, describing them as a researcher interested in workplace operations. The President gives Trey permission to listen in on phone calls, to move freely around the call-center for a month, and to talk with anyone they encounter. Trey speaks with many employees and finds that Linda, a mid-level manager whom other workers confide in and trust, is a particularly valuable source of information. What kind of things (if any) do you think Trey might count in order to orient their focus on racial and gendered experiences? What kinds of things might they ignore
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