Question
Trisha Industries' customer service department follows up on customer complaints by telephone inquiry. The following information is available regarding the budgeted number of calls to
Trisha Industries' customer service department follows up on customer complaints by telephone inquiry. The following information is
available regarding the budgeted number of calls to be initiated by the department and the associated budgeted costs. Further, the
breakdown of the service calls between the company's wholesale operation and the retail division are given. Each call is expected to
consume roughly equal amount of customer support resources.
Budgeted costs for the customer service calls $308,700
Budgeted number of customer service calls for the wholesale operation 3,560
Budgeted number of customer service calls for the retail operation 11,140
What is the amount of budgeted cost allocation to the retail division from customer service department for followup of customer
complaints?
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