True / False

Question 9

If a hotel holds a credit balance on a guest folio, this means it owes a guest for future services.

True

False

Question 11

A trial balance helps the night auditor focus on accounts in which charges may have been posted or reported incorrectly.

True

False

Question 14

Employees can be trained to deliver hospitality.

True

False

Question 15

A financial commitment on the part of management is an essential part to the success of a service management program.

True

False

Question 16

Other departments that need to know if a guest has checkout are housekeeping and food and beverage.

True

False

Question 21

Executive housekeepers have become members of the executive teams in hotels.

True

False

Question 22

Employees should be screened for positive traits that express their ability to deliver hospitality.

True

False

Question 23

Deep cleaning is a term that indicates a thorough cleaning of expensive rugs only.

True

False

Question

24

The hotel is not the insurer of guest safety but it must exercise the care of a reasonable and prudent operator in protecting the guest.

True

False

Question 25

Debit cards are becoming more popular because they operate on the concept of float delay in payment of a bill.

True

False

Question 26

Review of the folio at checkout will help the accounting process as well as customer service.

True

False

Question 27

Developing a fire action communication procedure for front office personnel should be performed prior to the emergency and communicated through training to all personnel.

True

False