true or false

6) A balanced scorecard contains both customer and internal business process performance measures because improvements in internal business process should result in improvements in customer satisfaction. 7) Incentive compensation for employees, such as bonuses, should be tied to balanced Scorecard performance measures only if managers are confident that the performance measures are easily manipulated by those being evaluated. 8) If the balanced Scorecard is correctly constructed, the performance measures should be independent of each other so that bad performance on one measure will not result in bad performance on another performance measure