True or False

a)According to the textbook, participants prhases about execellent service provided by respondents of a study fell into four relationship-based categories:

1. delivering the promise

2. providing a personal touch

3. going the extra mile

4. delaing well with problems and queries

_True

_ False

b)

New technology, particularly an e-business and information and communication technology (ICT) infrastructure, are not going to impact the way that procurement is done in the future.

True

False

c)

According to Figure 1.1 Project phases and performance (page 5 of the textbook), procurement activities of a project start at the end of the design phase and fisnish at the beginning of the delivery phase.

True

False

d)

According to the textbook, procurement is about the acquisition of project resources for the realisation of a constructed facility.

True

False