True or False: Activity-based costing (ABC) techniques used to evaluate customer profitability can also be applied to evaluating suppliers.

True or False: Quality can be defined as the degree to which a product or service performs as it was designed to do.

True or False: The basic concepts involved in activity-based costing (ABC) can be used to determine customer profitability as well as product costs.

True or False: Tangible customer expectations include how the product's salespeople treat customers and the time required to deliver the product to the customer.