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True or false: In the context of the themes that are the sources of customer satisfaction/dissatisfaction in service industries, customers can remember service encounters as
True or false: In the context of the themes that are the sources of customer satisfaction/dissatisfaction in service industries, customers can remember service encounters as being very satisfying or very dissatisfying only when there is a special request or need or system failure
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Management Information Systems Managing the Digital Firm
Authors: Kenneth C. Laudon, Jane P. Laudon, Mary Elizabeth Brabston
7th Canadian edition
133156842, 9780133577099 , 978-0133156843
