True or False: You influence the overall service given and revenue generated for room service? True False Select the four most important skills you need to have when resolving a guest complaint. Speed Listening Firmness Product knowledge Empathy Honesty and openness Question asking Where should the room service order be placed? On the table On the desk Wherever there is space On the bed On the floor Wherever the guest wants What must you always do before entering a guest's room? (Select 3) Put the room service tray on the floor Tell reception you're going to the room Knock once Knock