True/False.

____ 1. Analysts are responsible for confirming to management that the benefits of solving a problem outweigh the costs.

____ 2. A project team typically works on a single subset of the system requirements at a time.

____ 3. Detailed specifications are not required for programmers to get a system up and running.

____ 4. Managers do not need to have expertise in systems analysis and design to be effective in their jobs.

____ 5. Any system can have subsystems.

____ 6. Decision support systems were among the first information systems to be automated by computers.

____ 7. B2C and B2B e-commerce systems are the latest challenges in transaction processing.

____ 8. Information for an EIS cannot come from external sources.

____ 9. The most recent approach to building systems has been to use object-oriented technologies.

____ 10. CIS and MIS majors are often included in the college of business.

____ 11. All businesses today function primarily with desktop systems.

____ 12. If a large-scale system fails for even an hour, the company can lose millions of dollars in sales.

____ 13. Analysis and design work should not be delegated to end users.

____ 14. Beginning programmers or recent graduates should not get involved in analysis and design work within a company.

____ 15. People who do system and analysis work are not needed for small business organizations.

____ 16. In the information systems field, you need to be prepared to constantly upgrade your knowledge and skills.

____ 17. The size of an organization corresponds to the size of the systems the analyst works on.

____ 18. Business process reengineering aims for incremental improvement in a business function.

____ 19. A typical strategic planning process can take months or even years.

____ 20. Several leading consulting firms specialize in supply chain management.

Multiple Choice

____ 21. _____ is the process of understanding and specifying in detail what an information system should do.

a.	Information modeling	c.	Information building
b.	Systems analysis	d.	Systems design

____ 22. The first step to an analystss approach to problem solving is to _____.

a.	define the requirements for solving the problem
b.	develop a set of possible solutions
c.	research and understand the problem
d.	verify that the benefits of solving the problem outweigh the costs

____ 23. _____ cover databases, user interfaces, networks, operating procedures, conversion plans, and software classes.

a.	System design models	c.	Business requirements
b.	Alternative problem solutions	d.	Object design modules

____ 24. A(n) _____ is a collection of interrelated components that collect, process, store, and provide as output the information needed to complete a business task.

a.	architecture plan	c.	information system
b.	design model	d.	management system

____ 25. A(n) _____ is the separation between the automated part of a system and the manual part of a system.

a.	automation boundary	c.	system boundary
b.	manual boundary	d.	information boundary

____ 26. _____ capture and record information about the transactions that affect the organization.

a.	EIS	c.	DSS
b.	ERP	d.	TPS

____ 27. _____ provide(s) information for executives to use for monitoring the competitive environment and for strategic planning.

a.	DSS	c.	EIS
b.	ERP	d.	TPS

____ 28. The process used by a DSS is sometimes referred to as _____ analysis.

a.	management	c.	exploration
b.	what if	d.	best option

____ 29. Communication support today includes _____.

a.	wireless PDAs	c.	desktop video conferencing
b.	broadband Internet access	d.	all of the above

____ 30. Sun ONE Studio and Microsoft Visual Studio .NET are examples of _____(s).

a.	IDE	c.	DSS
b.	TPS	d.	CASE

____ 31. _____ tools store information about system specifications created by analysts and also generate program code.

a.	IDE	c.	CASE
b.	TPS	d.	DSS

____ 32. Enterprise-level systems increasingly require flexible development environments provided by _____ technology for anytime-anywhere access.

a.	Web-based	c.	PC-based
b.	database	d.	mainframe

____ 33. _____ seeks to alter radically the nature of the work done in a business function.

a.	Office support analysis	c.	Supply chain management
b.	Enterprise resource planning	d.	Business process reengineering

____ 34. A(n) _____ defines the technology and applications that the information systems function needs to support the organizations strategic plan.

a.	information systems strategic plan	c.	supply chain management plan
b.	enterprise resource plan	d.	relationship architecture plan

____ 35. An ERP system _____.

a.	is simple and straightforward to choose
b.	is inexpensive in initial costs
c.	can be easily reversed to the old system
d.	is expensive in support costs

____ 36. A(n) _____ extracts and analyzes supply chain and customer support information for strategic and operational decision making and control.

a.	SCM	c.	SIMS
b.	RSS	d.	CSS

____ 37. In an application architecture plan, the accounting/finance and human resources applications are typically _____ solutions.

a.	static	c.	extranet
b.	mainframe	d.	intranet

____ 38. New information systems are typically built with scalable object-oriented technology such as _____.

a.	COBOL/CICS	c.	Visual Basic
b.	Sun J2EE	d.	HTML

____ 39. When implementing an application architecture plan, the _____ must be defined first.

a.	CSS	c.	SIMS
b.	SCM	d.	RSS

____ 40. The Unified Process is _____ driven.

a.	data model	c.	program
b.	use case	d.	process

Completion

41. A(n) ____________________ is a business professional who develops information systems.

42. A(n) ____________________ is the separation between a system and its environment that inputs and outputs must cross.

43. A(n) ____________________ occurs each time a sale is made, each time supplies are ordered, and each time an interest payment is made.

44. Newer transaction processing systems are often called _________________________.

45. _________________________ are systems that take information captured by transaction processing systems and produce reports that management needs for planning and control.

46. _________________________ allow employees to communicate with each other and with customers and suppliers.

47. ____________________ are software products that help professional develop analysis and design specifications and completed system components.

48. A(n) __________________________ is a description of the integrated information systems that the organization needs to carry out its business functions.

49. A(n) _________________________ is a process in which an organization commits to using an integrated set of software packages for key information systems.

50. _________________________ concerns processes that support marketing, sales, and service operations involving direct and indirect customer interaction.