TRUE/FALSE

1. One of the primary goals of implementing an ERP system is to standardize systems across multiple locations and multiple divisions.

2. ERP systems have proved to be quite easy to install and in short periods of time.

3. If you have made a Web purchase such as with Amazon.com you have experienced some of the functionality of a CRM system where the vendor keeps track of your name, address, and purchases.

4. An Application Programming Interface (API) is a means for connecting to a system or application provided by the developer of that application.

5. Business process management (BPM) provides a comprehensive method for integrating manual and automated internal processes, applications, and systems, as well as integration to external partners and services.

6. In event driven architecture (EDA) the business unit "pushes" the event to the recipient rather than waiting for the recipient to request or "pull", the event.

7. The value chain is a chain of activities performed by the organization to transform outputs into inputs valued by the customer.

8. Telling the customer when they will receive an item is known as available to promise (ATP).

9. In an enterprise system, once a customer order is completed, the purchasing function can be immediately informed that the merchandise has been sold and may need to be replenished.

10. The correct sequence of the three steps in the materials management process is (1) record vendor invoice (2) create purchase order (3) receive the goods.

MULTIPLE CHOICE

1. With the installation of an enterprise system an organization should experience all of the following except

a.	improved customer service
b.	empowerment of decentralized operations
c.	improved budgeting
d.	reduced personnel

2. The most dominant player in the ERP market for large companies is

a.	Oracle
b.	Sage
c.	SAP
d.	Microsoft

3. Which statement is true?

a.	ERPs are infinitely scalable.
b.	Performance problems usually stem from technical problems, not business process reengineering.
c.	The better ERP can handle any problems an organization can have.
d.	ERP systems can be modified using add-on software.

4. Software that builds and maintains an organization's customer-related database is known as

a.	customer relationship management (CRM) software
b.	customer self service (CSS) software
c.	sales force automation (SFA) software
d.	supply chain management (SCM) software

5. Software that manages the interactions with the organization's that supply the goods and services to an enterprise is known as

a.	customer relationship management (CRM) software
b.	customer self service (CSS) software
c.	supplier relationship management (SRM) software
d.	supply chain management (SCM) software

6. Some third-party modules can extract data from

a.	legacy systems only
b.	ERP systems only
c.	both legacy systems and ERP systems
d.	all of the above

7. Technology that can connect together ERP systems and third party add-on modules is called

a.	supply chain software
b.	enterprise application integration (EAI)
c.	EDP systems
d.	none of the above

8. In an event-driven architecture (EDA)

a.	business events are processed in batches
b.	the enterprise operates in real time
c.	the enterprise only uses modules from a single software vendor
d.	none of the above

9. Supporting activities of the value chain include

a.	Accounting
b.	Marketing
c.	Production
d.	Sales

10. A basic unit of data such as a letter, number, or special character is known as a

a.	Character
b.	Field
c.	Record
d.	none of the above

COMPLETION

1. ______________________________ software builds and maintains an organization's customer-related database.

2. ______________________________ software automates sales tasks such as order processing, contact management, inventory monitoring, order tracking, and employee performance evaluation.

Sales force automation

3. A(n) ______________________________ is a means for connecting to a system or application provided by the developer of that application.

4. Primary activities of the ______________________________ include activities directly involved with marketing, producing, selling, and delivering the product or service to the customer.

5. The ______________________________ of the value chain are those that provide infrastructure and include functions such as procurement, information technology, human resources and accounting.

6. A(n) ______________________________ is a basic unit of data such as a letter, number, or special character.

7. A(n) ______________________________ is a collection of related data fields pertaining to a particular entity or event.

8. ______________________________ are older systems that may exist in an organization when a newer system, such as an ERP, is installed.

9. The module that handles internal accounting including cost center accounting, activity based accounting, and budgeting is ______________________________.

10. ______________________________ include any meaningful change in the state of an enterprise, such as creating a new employee record, submitting a purchase order to a vendor, receiving a payment from a customer, picking goods from a warehouse and delivering them to the shipping department, and revaluing inventory.