True/False Mark each of the following statements as true or false.

a.	AnswerTrueFalse	Appraisal cost is used to monitor and correct mistakes.
b.	AnswerTrueFalse	Total quality management focuses on production processes rather than on
		customer satisfaction.
c.	AnswerTrueFalse	Results benchmarking relies only on comparisons to firms within the same industry.
d.	AnswerTrueFalse	Pareto analysis is used to help managers identify areas in which to focus
		quality-improvement efforts
e.	AnswerTrueFalse	SPC control charts are used to plot the costs of quality over time.
f.	AnswerTrueFalse	Higher quality yields lower profits but higher productivity.
g.	AnswerTrueFalse	Traditional accounting systems have separate accounts to capture quality costs.
h.	AnswerTrueFalse	As the number of defective products manufactured rises, internal failure costs also
		rise but external failure costs are expected to decline
i.	AnswerTrueFalse	Quality is free.
j.	AnswerTrueFalse	The total quality cost is the sum of prevention cost plus failure cost.

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