True/False Section. Please indicate whether the statement is true or false. 1. Every job entails some aspect of operations management A product that typically lasts at least three years is called a durable good A service encounter is any interaction between a customer and the service provider 4. Many products that appear to be only physical goods often include bundled services. 5. The reason that many Japanese firms captured major shares of world markets in the 1970s was the result of their focus on quality rather than efficiency