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ts Local Bank discloses to you that it uses a balanced Scorecard with the performance measures (given in the below table) for its branch managers

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ts Local Bank discloses to you that it uses a balanced Scorecard with the performance measures (given in the below table) for its branch managers Required: Link the measures to the perspective number(s) of the balanced Scorecard. Perspective eBook 1. Financial 2. Customer 3. Learning and growth 4. Internal business processes Performance Measure Perspective Number Compliance with procedures Customer satisfaction Customer wait time Employee competencies Market share Profit

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