TSA 300 - Global Distribution Airline System

Worksheet #2 (5% overall mark)

Name_____ Amadeus Agent Sine _ ___ ___ ___ ___

EXAMPLE: 1234 SS

Seneca Student ID________________________ Duty Code: GS (General Sales)

Office ID: YTO C4 2 1B5

Instructions:

1. Put your name and Amadeus Agent Sine (4 numbers + 2 letters) above in the space provided. (NOTE: This is NOT your Amadeus User Identification.)Assignment/Worksheet cannot/will not be marked without this information.
2. Create and/or modify the following PNR's in the Amadeus GDS using the Command Page ONLY.
3. Write down the record locator of each transaction in the space provided and submit this to your professor in the submission box on Blackboard when completed. Only record locators shown on this page will be marked. PLEASE PRINT CLEARLY.Seneca College accepts no liability for illegible writing.
4. The following resources may be used during this test:
   1. Amadeus Help Screens [HE/GG] accessing from the Amadeus system.
   2. Amadeus Direct.https://direct.amadeus.com
   3. Amadeus Functionality Participant Guide.
   4. Hard copies of your own personal notes/worksheets.
5. The following may NOT be used during this test:
   1. Sharing any books/notes/worksheets with another student.
   2. Websites including, but not limited to Google, YouTube, Facebook.
   3. Copying in any way and/or taking photographs of any test material, including any screen shots.
   4. All of the above are considered an academic honesty offense, doing any of the above will result in a mark of zero.
6. To avoid system time-outs in the certification/training/skilling system, build a basic PNR (AIR ONLY, then end transaction and retrieve to complete the PNR.

[AP] - P = Phone

[RF] - R = Received From

[AN/SS] - I = Itinerary

[NM] - N = Name

[TK] - T = Ticketing/Time Limit

Seneca College accepts no liability for system issues caused by timeouts in the Amadeus certification/training/skilling system by not following this procedure.

Score:

	Amadeus Record Locator	Points	Mark
PART A		45
TOTAL	XXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXX	45

Agency Name/Address/Phone:

Seneca Travel

8 The Seneca Way

Markham, Ontario L3R 5Y1

[AP]416-491-5050

[NM] Customer-names shown below as Prefix, First (Given), Middle, Last (Surname/Family) Name, Suffix:

NOTE: Assume all customers are adults, accompanied children are ages 2-11, and infants without seat are under 2 years of age (the infant must be held on the lap of the adult passenger -aged 18 or older - during taxi, take off, landing and turbulences) unless otherwise noted in the Fare Quote Notes.

(F) (dob 14 May 1983) Chantelle Jessica Currins

(M) (dob 25 October 1984) Matt James Currins

(FI) (dob 06 April 2020) Hailey Jane Currins

[AN/SS] Itinerary:

Plan a trip for the family listed above following the itinerary guidelines below:

Trip duration:

One week (7 days) on the dates of your choice between 11 June 2022 and 25 June 2022.

Itinerary Guidelines:

• Originate anywhere in Canada and terminate anywhere in Canada. All travel must be wholly within the 10 provinces and/or 3 territories of Canada.
• Must use one of the following airlines: AC, JV, MO, PB, PD, PJ, TS, WG, WJ, WS, YN, 3H, 4N, 5T, 6L, 7F 8P, 8T, or 9M.
• Must use the same airline on the outbound and inbound flights.
• Must be Round Trip only (no one way, open jaw, or circle trips).
• Must be Economy class.

[AP] Contact Information (use structured fields and passenger association where applicable):

(Travel Agency) 4..s@Yahoo.ca

(Home) 416-491-8811 (Chantelle)

(Mobile) 905-833-1650 (Matt)

[TK] Ticketing Arrangement:

Set up the ticket to be issued today.

[OS] Other Service Information:

n/a

[SM/ST] Advance Seat Assignment:

n/a

[SR] Special Service Requests:

n/a

[FF] Frequent Flyer:

n/a

Fare Elements:

n/a

[AB] Billing Address (use structured format):

n/a

[AM] Mailing Address (use structured format):

n/a

[RF] Received From:

Matt Currins

POSSIBLE ERROR/WARNING RESPONSES:

CHECK SEGMENT CONTINUITY - SEGMENT N/N - Missing arrival not known [ARNK] segment.

DUPLICATE SEGMENT N/N - The segments N/N are identical.

FINISH OR IGNORE - To end transaction, you must enter an RF element.Otherwise, enter IG to ignore.

NEED ITINERARY - There are no itinerary elements in the PNR.

NEED NAME - There is no name element in the PNR.

NEED RECEIVED FROM - There is no received from element for a newly created PNR or for the latest modifications to a retrieved PNR.

NEED TICKETING ARRANGEMENT - There is no ticketing arrangement [TK] element in the PNR.

NEED TST - Need to create a TST (transitional stored ticket, i.e., stored fare) [FXP or FXB].

SESSION TIMED OUT - You have booked a flight via an Amadeus access session, but did not end transaction within the required time limit (usually 10 minutes). You must rebook the flights.

SIMULTANEOUS CHANGES TO PNR - You and somebody else (potentially an airline returning a confirmation on flights, SSR's, etc.) have retrieved and modified the same PNR, and the other person has already made an end of transaction entry. You must ignore (IR) and lose your modifications.

XX REQUIRES TICKET ON OR BEFORE DDMMM:TTTT/SN-N - Amadeus time limits is a revenue integrity feature running side by side with automated ticketing limits. The two products run concurrently. You must repeat the end of transaction entry (usually an EF or ER or ERK, or ET or ETK or TTP command). to file the PNR. Following which, two new option elements are added in the PNR to store the ticketing time limit - an option warning (OPW) and option cancellation (OPC) element.

PNR HEADER LINE

AXR - This tag indicates that the PNR is cross-referenced to one or more other PNR's. This cross-reference may be created by splitting a PNR, or by replicating a PNR.To display the AXR for a retrieved PNR, enter: RT AXR. For further information, enter: HE AXR

MSC - This tag indicates that married segment control is applicable to at least one of the flight segments in the PNR. The married segment details can be displayed by making one of the follow-up entries. To display the entire itinerary including married segments, enter: RT IM. To display only the air segments that include married segments, enter: RT AM. For further information enter: HE MSC

NHP - This tag indicates a non-homogeneous condition, which occurs when:

• A flight segment is booked for a number of seats that is not equal to the number of name elements in the PNR.
• Two or more air segments that do not contain the same number of seats are booked in the same PNR.

NOTE: The NHP tag appears during PNR creation only. It disappears before ET, as soon as the non-homogeneous condition is corrected. For more details, enter: HE NHP.

RLR - This tag indicates that at least one of the air segments in the PNR is controlled by an airline that has sent a record return.In some cases, and depending on an option in your office profile, redisplayed PNR's feature a third line, indicating the original booking office, sign, and date. To view this record locator, enter: RL. For further information, enter: HE RL.

SFP - This tag indicates that at least one of the air segments booked is affected by the TSA's Secure Flight Program prerequisites. You need to add specific passenger data. For further information, enter: HE SECURE FLIGHT.

TSM - This tag indicates that at least one TSM document has been created for the PNR. To display a TSM, enter: TQM. For further information, enter: HE TQM.