TUNUI ULUU W WL te steps are usuwy taken. Order Decision-Making Step Generate alternative courses of action Define the problem Identify the decision criteria Evaluate each alternative Weigh the decision criteria Compute the optimal decision Next, you and Paula discuss some of the problems that can occur in the various phases in the decision-making process. For example, when evaluating alternatives, Paula should be careful: To generate new ideas, Instead of considering only tried and true solutions Not to use satisficing, rather than maximizing, as a decision-making approach To fully understand the gap between current and ideal states