TV shows in which an expert tries to go in and fix a failing business are very popular (The Profit, Bar Rescue, Hotel Impossible, Restaurant Impossible, Kitchen Nightmares). Select a show from this genre and watch an episode. (Note that Undercover Boss does not work well for this assignment). If you don't have access to streaming TV, you can watch free episodes of The Profit here: https://www.cnbc.com/the-profit/.

Now, answer the following questions:

1. What show did you choose? Why? Which season and episode did you watch?

1. Using the three phases of the change process below, describe what happened in the episode in each of the three phases.

Phase 1: Diagnose need for change

Phase 2: Introduce intervention

Phase 3: Evaluate and stabilize change

1. Review the reasons for resistance to change in the textbook and video. What types of resistance to change did you notice during the episode? How did the expert address this resistance to change? Were they to overcome the resistance to implement change?

1. Based on what you saw, do you think that this organization will maintain the changes implemented by the expert? Do you think that the organization will be able to be successful in the long term? Why or why not?