1. Twela company has implemented an initiative for knowledge management. How can you measure the return on investment on knowledge management initiative in the company, to know whether the benefit outweighs the cost of the initiative?[10 Marks]
2. A knowledge audit would help the organization to determine what knowledge is being managed and how well it is being managed. Describe with illustrations any knowledge audit model that Twela can adopt in its KM initiatives. [9 Marks]
3. Give explanations with examples, three main mechanisms that a knowledge intensive firm (KIF) can implement to ensure proper knowledge transfer among its staff.

[6 Marks]