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Two customer service employees have contrasting personalities and approach customer interactions quite differently. Their manager nonetheless appraises them comparably on the basis of customer

Two customer service employees have contrasting personalities and approach customer interactions quite

Two customer service employees have contrasting personalities and approach customer interactions quite differently. Their manager nonetheless appraises them comparably on the basis of customer feedback and issue resolution efficiency. This manager is using appraisal. Answer O results O trait behaviour O return on investment

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