Two months into a design project, the customer requested a modification to the product. The change was made without notifying the project manager. During final testing, results were different than what was planned for. This scenario is best thought of as an example of which of the following?

	a.	Poor adherence to the communications management plan
	b.	Poor development of the quality management plan
	c.	Poor scope control
	d.	Poor definition of the test plan