Two more years have passed and DDSC has been able to deliver significant cost savings. A large international IT and BPO consulting company - say, Global Services Corp (GSC from here on) has bought DDSC from Alpha Corp. GSC has retained the name DDSC and has converted DDSC into a fully owned offshore service center of GSC. GSC now sells these services to Alpha Corp for a price. In addition, it has also expanded DDSC to serve other clients of GSC. It offers these services to clients in Insurance, Commercial banking and Credit Card issuers. DDSC has been expanded to three times its original size. DDSC serves clients in the EU Zone, the US, UK, Japan and Dubai (UAE). Q3: Based on the above only one statement below is correct. Identify the correct statement. a. GSC faces Strategic Risk in owning and operating DDSC. This can be mitigated by the managers of GSC and DDSC jointly establishing clear metrics for measuring the quality of output of work, and using the knowledge continuum framework for monitoring the quality of inputs to DDSC. b. Because DDSC now services multiple companies and offers very many different kinds of services, it is no longer possible to use the knowledge Continuum framework to assess the nature and extent of process complexity associated with the business processes that it executes. This framework works only between two companies - a buyer and seller of services - and not between multiple companies. C. Because GSC owns DDSC and manages it, the clients that source services from GSC (executed by DDSC) face only Operational Risk. The Strategic Risk in this arrangement is faced only by DDSC. d. Because GSC owns and manages DDSC, clients that source services from DDSC face no threat of lock-in or switching costs with GSC or with DDSC. e. Even though GSC owns DSSC, the clients that source services from DDSC (through GSC) still face some measure of Strategic Risk