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Two weeks ago, your company switched to a new method for responding to customer complaints. But during this time, many of the employees in the

Two weeks ago, your company switched to a new method for responding to customer complaints. But during this time, many of the employees in the customer relations department have resisted this change and have been using the old method instead. Your manager asks you to examine the forces that are making this change difficult and may be supporting the existing conditions. It looks like you'll be analyzing _____. Group of answer choices technological lockout resistance forces freezing forces change forces stack forces

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