Two years ago, Travis started his own restaurant supply company, serving the greater Chicago area. Until recently, he has never concerned himself with establishing a formal control system. Now, with a recession looming, he is experiencing cost conscious restaurant owners. He has decided that a formal control system is needed. The first step Travis should take is:

talk to his banker to set financial goals.
devise a set of clear performance standards.
design an accident report form so that he can keep accurate records of all accidents that occur.
devise a set of clear