Type short answer in space provided. Uploads or attachments are not permitted and will not be reviewed. Phoenix Dental Clinics is looking to expand their business by opening more centers across Toronto's downtown core. They currently have 10 clinics located along the subway route providing easy access for people using public transport. One problem they are facing is predicting how many patients might arrive throughout the day. To expedite services, they have implemented an online Application, which can be used by potential patients to check wait times across the various clinics and perhaps select the location with the least amount of time in the waiting room. Each clinic follows the same procedures for updating the information that is shared on the App which involves 1. recording the arrival time, 2. review and approval of services by the intake administrator, 3. entry time to the examining room, 4. Report update and appointment end time. Often there is a delay in steps 2 and 4 creating a gap in information and real-time updates for people using the App. Using Lean Principles, which element of waste does this represent? Explain your selection