.........-.-u. u. u. .v-nv. 2. Use monitoring and research skills to determine the performance of the administrative system and its users, and identify changing needs of the business. Changing needs may include: a. a change in the purpose or use of the system b. a change in user requirements c. a change in size of the system or expansion of the system to cover new areas d. a change in technology. e. Follow any monitoring or recordkeeping procedures that apply