uality control: So, how will you ensure the quality of your goods or services? Will you implement various steps in controlling the quality of your products? Again, through research, you should include what steps your business will take in the event you discover an issue with product quality. Also, don't forget quality of service; how will you measure and track this metric? How will you deal with issues surrounding client service? And, what about your complaints process? How will customers report their complaints; to whom will they speak to? What will your businesses policy be in regards to customer complaints