uality Improvements Customers Didn't Want In this case study, you will read about a company who wants to incorporate new technology to ease the process at their facility. Their competitors are using the same or similar software. However, there are mixed feelings on this decision to incorporate these quality improvements. After reading the case, answer the following questions: What are the pros and cons of installing the system? Did management do a thorough vetting before making this decision? Do you think competitors influenced this decision? Should Quality Care install the new system? What are your recommendations if you were on the management team? Harvard Business Review Case Study: Quality Improvements Customers Didn't Want