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uality is achieved when a product or service contains all of the features that a customer would expect, and when that product or service performs
uality is achieved when a product or service contains all of the features that a customer would expect, and when that product or service performs in such a way that the customer is satisfied. Group o
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Operations and Supply Chain Management The Core
Authors: Robert Jacobs, Richard Chase, Jaydeep Balakrishnan, Brent Snider
2nd Canadian edition
1259066606, 978-1259066603
