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uality is free. It's not a gift, but it's free. The unquality things are what cost money (Philip Crosby). Discuss this statement with reference to

uality is free. It's not a gift, but it's free. The "unquality things are what cost money (Philip Crosby). Discuss this statement with reference to the definition of quality, costs of quality, why quality management is important for organizations, and best practices in managing quality

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